Terms & Conditions

Terms & Conditions

The Rental Contract

These terms and conditions (together with the other information on our websites and in our printed literature) form part of the contract between the person making the booking, acting on behalf of everyone named on the booking form (hereinafter called 'You') and Kalkan Rentals (hereinafter called 'the Company'), who is acting on behalf of the property owners/service providers.

The contract between You and the Company exists when the Company issues your booking confirmation and is in receipt of your payment on behalf of property owners and service providers.

All arrangements are made subject to the following terms and conditions. By making a booking with us via email, our website, our online booking form or in person, you agree to be bound by these terms and conditions.

Booking and Payment

  1. You must be at least 21 years old to make a booking with the Company. Email confirmation of your request will be sent to You once your inquiry has been received and confirmation emails will also follow once the reservation deposit and the final payment has been received. The contract is subject to these booking terms and conditions. All booking conditions will apply to each and every booking made with the Company. Once the contract is made, it is the Company's responsibility to provide You with details of your booking and it is your responsibility to pay for the services in full and provide required details by the designated time.

  2. Once a provisional booking of accommodation/service has been made, the Booking Form, together with the appropriate deposits should be received by the Company. Only after written confirmation has been posted/emailed by the Company will the booking of accommodation/service become valid. The Company reserves the right to cancel the booking and retain any deposit paid should the final payment not received by the due date.

  3. A refundable reservation deposit of 25% is required to secure your booking and the final balance is due 10 weeks (70 days) before the start of the service. If You're making a booking within 10 weeks to start of the required service, the full balance will be due immediately. Payments can be made by bank transfer our accounts in Turkey in TRY, GBP, EUR or USD; or by debit or credit cards on Secure Online Payment page on our website (SSL) - please note that 2% bank surcharge will be added to your order for the payments made by cards. The commission rate of banks changes in time, and will be updated here when it changes. Please also note all banking fees for bank transfers, including intermediary bank fees if any, will be on your side.

Rental Conditions

  1. Only those persons named on the booking form may use the property without prior agreement. In the event that the maximum number allowed at the property is exceeded without prior agreement, the Company reserves the right to refuse or revoke the booking at their sole discretion. It is obligatory to have minimum 1 adult (aged minimum 21) in the party to make a booking. You must keep the holiday accommodation in the same state of repair and condition as at the commencement of the holiday. The accommodation must be left in the same state of general order in which it was found.

  2. The changeover day for most of our rental properties is flexible, however, it may depend on the other bookings that have already been confirmed, in order to avoid leaving unoccupied days between bookings. Some properties will have fixed changeover day which is either Saturday or Monday which can be viewed on the properties' calendars..

  3. The check-ins are from 4pm and check-outs are at 10am for all rental properties. We are as flexible and accommodating as possible, depending on other confirmed bookings.

  4. Late checkout cannot be booked. For our guests who have late flights on the last day, as long as we don't have an arrival on their last day and if conditions permit (the schedule of the cleaning team etc.), we'll be happy to let you stay in as long as possible, at no extra cost. Otherwise, You would need to vacate the property at 10am to let the property be prepared for next guests.. If you wish to secure your stay in the property on your last day, you may consider making your booking inclusive of your last day.

  5. All members of the rental party agree not to smoke or allow smoking inside the property at any time.

Accommodation Security/Damage Deposit

  1. A security/damage deposit of £250 (£500 for some villas) is payable with the final balance and is returned to you within 2 weeks from your departure, provided there is no loss or damage to the rental property or its contents. The security/damage deposit is only payable by debit/credit cards on the secure payment page of our website.

  2. In the case of damage to the property and its contents, the guests are liable for replacing the damaged good(s) and/or financing any damage to the property and its contents. The cost to recover damage(s) will be deducted off the damage deposit, and the rest will be refunded. In cases where recovery costs for damage/loss exceeds that of damage deposit, clients agree to pay the excess amount in full by bank transfer or in cash only.

Cancellation Policy

  1. Cancellations can only be made in writing by the lead name on the booking form via the email address registered on the booking. Cancellations will become effective from the date of the cancellation email received.

  2. The reservation deposit of 25% is refundable up until the final payment is due (10 weeks prior to the arrival date), less the transaction fees and a service fee of £40. Following the receipt of the final payment by the Company, the refund for cancellations made within 10 weeks to the arrival date is as follows,

    Notice period received by the Company from You prior to the booking start date: Refund payable by the Company to You:
    Booking date - 70 days Reservation deposit (less the transaction fees and a service fee of £40)
    69 - 60 days 50% of payment to be refunded
    59 - 50 days 25% of payment to be refunded
    49 days or less NIL refunded

Charges above represent a percentage of the total accommodation booking value. No refund is available for stays that end earlier than planned.

Cancellations Made By the Company

Such an event is unlikely to occur, however, if circumstances beyond the Company's control make the rental property or service you’ve booked unavailable, you will be advised straight away. In such an event, we will provide you with options of:

  1. Offering an alternative property/service similar to originally booked one,

  2. Re-booking another property/service from within our portfolio (any difference in the price will be paid by You, and if the price is less the Company will refund You the difference),

  3. Cancelling your booking and receiving a full refund.

Amendment Requests

  1. Due to change in conditions like flight times/dates etc. we get amendment requests. The Company will meet your request depending on the availability of the new dates requested, and also depending on the other bookings that have already been confirmed. Such requests will incur a service fee of £25, payable with the final balance, or locally during your stay if the request date is within 10 weeks to the arrival.

  2. If You require the change of the property, the Company will meet your request as long as the date of such request is before the deadline of final payment. This will incur a service fee of £30. If your request falls within 10 weeks to the arrival after the final payment has been made, the 'Cancellation Policy' above will apply to your original booking.

Insurance

  1. It is recommended that the guests have adequate travel insurance. The Company cannot accept any responsibility in the event that the guests have failed to arrange travel insurance. For any service arranged via the Company other than property rentals, all our clients are covered by third-party insurance by service providers.

Liability

  1. All relevant documentation, including your login details to your Kalkan Rentals account, will be sent to you via email. It is important to check carefully all the details of your booking once you receive it. The Company will not be responsible for any information you do not receive as a result of your failure to provide a valid email address.

  1. The Company accepts no responsibility or liability for errors and omissions in the information provided by guests. It is the responsibility of the guests to ensure the information supplied to/from us is accurate.

  2. Although we try our best to ensure a problem-free holiday with our services for our guests, we know that problems may arise. In such cases the Company, as a Kalkan/Kas firm providing services in Real Estate and Marketing, forwards the relevant complaints directly to trusted property owners and service providers; ensuring a prompt feedback and a quick solution thanks to our experienced local representatives specialized in holiday services.

  3. It should be noted that the Company is acting only to arrange the booking on behalf of the property owners and/or service providers, and does not accept responsibility for the accommodation or services. While we make every effort to ensure that descriptions supplied are accurately reproduced, we cannot accept responsibility for errors contained therein or the results thereof. Minor differences between photographs and text and actual property may arise. If we have been informed of material changes after your booking has been confirmed we will advise you before departure.

  4. The actual titles (if any) and open addresses of the properties You have booked will be provided on your confirmation form following the final payment..

  5. Neither the Company nor the property owners shall be responsible for the personal injury or death of a guest or any other person at the property unless this results from the proven negligence of the owner, the Company or employees. The Company and the owner shall not be liable for any loss, breach or delay due to any cause beyond their reasonable control.

  6. Guests should not cause nuisance or annoyance to occupants of any nearby property or in shared or communal areas of any property. Such complaints will be directed to local security authorities and if, in the opinion of the Company, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the Company as terminated and the Company may repossess the property immediately. The guests will remain liable for the whole cost of rental and no refund will be due.

  7. When you make a booking with us, you agree to our Booking Terms and Conditions.

Force Majeure

No liability can be accepted by the Company when the contract is affected by force majeure. In the context of these terms and conditions 'force majeure' is any event that we could not, even with due care, foresee or avoid. These events include, but are not limited to; war, threat of war, riot, civil commotion or strife, hostilities, industrial dispute, natural disasters, pandemic, acts of god, terrorist activity, threat of terrorist activity, adverse weather conditions, airport closure, government action, changes to Foreign & Commonwealth Office travel advice, technical problems with transportation or any other events beyond the Company’s control.

Important note about Force Majeure and Covid-19

Please note that the Company will refund the full payment to you, regardless of time periods above given in Cancellation Policy, only if Kalkan, Kas and/or Turkey generally is closed to international travel for reasons like pandemic, security etc. The restrictions arising from our guests' original countries will not affect the Cancellation Policy above. Therefore we recommend you should get adequate travel insurance for your bookings.

Help on Holiday

If You need assistance during your stay, You should contact the Company's representatives immediately. Relevant contact details will be provided to You before the start of your stay. We will be more than happy to assist you in any way we can. We all reside in Kalkan and Kas, and are just a call/message, and maximum 10 minutes away from you. You can find us at our Kalkan Rentals office in Kalkan town centre 6 days a week, and can get call-support 24/7. In the event that You experience any problems during your holiday You will be able to contact us and get support 24/7.

Safety

During your holiday please be as vigilant as you would be at home and ensure you take sensible precautions to protect your belongings - please do not leave valuables or keys in sight of windows and do not leave doors or windows open when away from the property or at night.

You agree to take care within the property and gardens and consider the risks posed by balconies and swimming pools to children. Swimming pools should be accessed by the steps and not by jumping or diving in. Please supervise children at all times in and around the pool.

Off-season Bookings

The summer season in Kalkan and Kas runs from May to the end of October. During this time building and construction work is prohibited in Kalkan and Kas. If you wish to make a booking outside of these dates, it is possible that construction projects may be going on in the area. The Company will endeavour to inform You about it before your booking and the Company will only take bookings at properties where there is no known building work going on in close proximity or any known building work expected to be completed by the start of your stay. The Company cannot be expected to know about all building projects in the area, so bookings made for off-season cannot be guaranteed to be unaffected by construction works.

Airport Transfers, Car/Boat Hire, Gulet Trips, Excursions

The Company does not accept any responsibility for the hire of cars, boats, scooters etc. and for excursions. Despite the fact that the Company always chooses trusted service providers who supply insurance for their clients and assets, the contract is strictly between You and the service providers, and any complaint should be addressed directly to service providers. The Company will always be ready to help You with communication and in solving problems that may arise for such services.

Data Protection and Privacy

  1. The Company's relationship with You is valuable and we understand the importance You place on your privacy and the security of any information which personally identifies you. Your personal information is safe with us and we take high level of online security precautions. We only share necessary information with our trusted property owners/service providers in order to organize your holiday.

  2. The Company will only see the name of the cardholder and last 4 digits of the card used, in order to make refunds when needed and interfere if anything goes wrong during the payment process. The Company will never share these details with a third party.

Log In

Sign Up

This website uses essential cookies for site operation. We would also like to set optional cookies to help us improve our site and to analyze web traffic, as described in the Privacy Notice. In order to use this website, you should accept cookie policy.

Accept